Policy & Privacy
Registered name: Invicta Care Homes Ltd.
We are the controller of your personal data. For more information on controllers
and their responsibilities please see our guidance on data protection
principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal
information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Post
Y Garreg Llwyd
Salem Road
St. Clears
CARMARTHEN
Dyfed
SA33 4DH
United Kingdom
Telephone
01994 230855
Email
ygarreglwyd@hotmail.co.uk
We collect or use the following personal information for dealing with queries,
complaints or claims:
- Names and contact details
- Addresses
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and
using your personal information. There is a list of possible lawful bases in the
UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are
set out in brief below. You can find out more about your data protection rights
and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your
personal information. You can request other information such as details about
where we get personal information from and who we share personal information
with. There are some exemptions which means you may not receive all the
information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or
delete personal information you think is inaccurate or incomplete. Read more
about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal
information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to
limit how we can use your personal information. Read more about the right to
restriction of processing.
- Your right to object to processing - You have the right to object to the
processing of your personal data. Read more about the right to object to
processing.
- Your right to data portability - You have the right to ask that we transfer
the personal information you gave us to another organisation, or to you. Read
more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent at any time. Read more about the right
to withdraw consent.
If you make a request, we must respond to you without undue delay and in any
event within one month.
To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with
queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right
to object. To be clear, you do have the right to withdraw your consent at
any time.
Directly from you.
Data is retained for the purposes of enabling communication. Once a
communication has deemed to have concluded, the data will be removed at the
next available opportunity.
How to complain
If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint
with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint