Practicalities on Y Garreg Lwyd

Transport

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There is a bus service which runs through the village. Private taxi/transport can be arranged upon request for residents to go on shopping trips and outside visits.

An ambulance can be arranged, usually free of charge, for residents to attend hospital appointments. We encourage families to accompany residents to outside appointments wherever possible. Should this prove difficult, arrangements will be made for a staff member to accompany the resident.

Access

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Building

Y Garreg Lwyd is a single storey building developed from the original bungalow. There are no stairs or lifts, which makes it easier for residents to move around. There is a large entrance hall with vases of fresh flowers.

Garden

The garden has ramps, allowing access for those who are unsteady or who require wheelchairs. There are rails surrounding the gardens allowing residents freedom of access in safety.

Admissions

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Anyone who is considering coming to Y Garreg Lwyd is encouraged to visit us with family and friends. Potential residents and their families are encouraged to ask as many questions as they like, and to get to know the staff and the other residents.

New residents at Y Garreg Lwyd will be provided with full documentation, including a statement of purpose, a service user’s guide, and a copy contract with all the terms of the agreement. However, we pride ourselves on taking a common-sense approach to what can be a very difficult decision for many families.

How care is delivered to our residents

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We pride ourselves on providing care which is both professional and friendly. As a relatively small Home, our residents and staff soon get to know each other, and come together to form a home from home.

We encourage residents to be as independent as possible. We have few rules and regulations. Residents are free to keep to the hours that suit them and come and go as they please. There are no formal visiting times, and friends and families are encouraged to visit at their convenience.

Rights

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We aim to provide all our residents with a high quality of care. Our residents enjoy all their normal rights, including the right to privacy, confidentiality, freedom of speech and conscience, the practice of their religion, and freedom from discrimination.

Further, our residents have a right to:

A full assessment of their individual needs.
Access to specialist services.
An individual care plan to meet the requirements, needs and choices of the resident.
Participation in the preparation of the care plan.
An advocate to speak on their behalf, if need be.
An effective complaints system.

The Home is run with due regard to the sex, sexual orientation, religious persuasion, racial origin and cultural and linguistic background and any disability of service users.

Safety

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Fire Safety

Y Garreg lwyd is protected by a comprehensive fire safety system, which is regulated and inspected by the local Fire Authority.

Fire advice and information is displayed around the home with a complete fire safety policy available in ‘Policy and Procedure Manual’. Policies and procedures and revised and updated as required. Staff receive regular mandatory fire training. Fire prevention and firefighting equipment is provided and inspected and certificated as a statutory requirement.

Services

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Description of Special Services, Support and Facilities

Staff at Y Garreg Lwyd are experienced in caring for people with mild dementia, mobility problems, incontinence and other age related difficulties. We seek advice from appropriate specialist services if required. Local community nurses support staff when residents require nursing care.

Advocacy

There is an advocacy service provided within the mental health services and also an independent service provided through Age Concern. Care Aware is a public advocacy service specialising in care issues for older people.

Terms and Conditions of Residency

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There is a standard contract. Amendment will be considered on an individual basis.

Residents will be invoiced on a monthly basis unless otherwise agreed, for fees and any items and personal expenses charged for in addition to fees.

Fees

Fees do not include:

Hairdressing, chiropody, complementary therapies
Personal effects such as clothing, newspapers, books, toiletries
Dental or optical checks/treatments, physiotherapy
Travel to and from the home for recreational purposes
Staff escorts

An annual contract review is carried out and any changes to the terms and conditions of residence are notified to the resident.

Visitors

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Visitors are welcome at any time.

Visitors should sign the ‘Visitors Book’ upon arriving and leaving the home to enable us to comply with fire regulations. Visitors are advised to check with staff before entering residents’ rooms and to have consideration for other residents. We acknowledge residents’ rights to refuse any visitor.

Pets

Visiting pets may be allowed at the discretion of the manager. Residents and/or visitors must be able to take responsibility for their pets whilst on the premises.